How do I return an item or cancel service?

Refund/Return Policy:
Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Service Change of Order:
All changes to service will require prepayment plus change fee. Balance on account will be used against change order with change fee plus additional amount due and invoiced separately.

Refund/Cancellation Policy:
No refunds will be provided for the following products/services: crates, packing supplies
Cancellation of Shipping Insurance: If policy is active and shipment has begun transport, no cancellation will be allowed.
Cancellation of Shipping Services: If shipment has been collected but not departed the country, cancellation is possible and a partial refund can be obtained.

Cancellations must be made 48 hours prior to pickup if pickup service is scheduled or survey is scheduled. An administrative fee of $125.00 will apply and refund will be less $125.00USD the amount purchased for transportation services and $25.00 administrative fee for products and any refund will be less $25.00 USD..



Nowship LLC
1643 Savannah Hwy, Charleston, SC 29407
CS Phone # (888) 510-3297